Category: Insurance Brokers
Address: 3 Boundary Court, Willow Farm Business Park, Castle Donington, Derby, Derby, Derbyshire, East Midlands, DE74 2UD
Landline: 0343 22...
We understand that home emergency is very personal: the customersâ home is under threat and they have to let a stranger in to fix the problem. So our processes are aimed at taking away the stress and delivering a solution in the best possible time. This is co-ordinated by highly trained personnel in our Customer Service Centre, and we back-up their commitment with a unique, task driven claims management system. This provides a system of alerts linked to key performance indicators on every claim, meaning we can track and monitor the customer journey accurately, and give transparent reporting in real-time. This is a key differentiator in our approach